annaricherson5860
May 25, 2026
"Helpful support, just needed one follow-up"
I had a question about the bolt spacing and which brackets I should use for my treehouse build, so I sent support an email. They got back to me the next day, and their answer was easy to follow, which was sooo appreciated.
The only reason I’m going with 4 stars is that I did have to ask one more question to clear up a measurement. But they were helpful the whole time and didn’t make me feel dumb for asking, so overall I’d say the support was reeeally solid.
Fredrick-johnson
May 24, 2026
"Right order, but I felt a bit misled"
To be fair, I got exactly what I ordered, no missing bits and no wrong sizes. I’m happy with it overall, but the listing made it sound like there might be more included, so I did feel a little misled at first.
marie_Christensen93
May 11, 2026
"Didn’t work with my setup"
I tried using this with my treehouse kit, but the bracket holes just didn’t line up. It didn’t really fit the way I needed it to, so I couldn’t use it.
"Pretty good wood overall"
The wood seemed solid to me, and the pieces looked clean and well-finished. I don’t really have any complaints so far
Henry_mcgrath85
April 29, 2026
"I ordered a few parts for our..."
I ordered a few parts for our treehouse and, to be fair, the wood finish was really nice. It felt smooth, didn’t have rough edges or weird marks, and looked better than I expected. I barely had to sand anything before putting it up, which definitely saved me time. That said, I did feel a little misled by the listing because I expected the parts to match the description more closely overall. The quality of the finish was great, but the experience wasn’t quite what I thought I was getting.
"The return process felt like it dragged..."
The return process felt like it dragged on for ages, and the updates were super unclear at times. I was practically checking for progress like my life depended on it. It did get sorted in the end, thankfully, but wow, it definitely wasn’t the smoothest experience...
rigobertofisher4182
April 18, 2026
"I thought the product itself was okay, but..."
I thought the product itself was okay, but the instructions were a bit confusing and made the whole setup feel more frustrating than it needed to be. For the price, I’d expect clearer guidance...
willie_Green77
March 27, 2026
"Wish there was more safety info"
The parts showed up fine and everything seemed okay at first glance, but I was a little unsure about the safety details. For something being used on a treehouse, I expected a bit more guidance or clearer info.
StacyBecker_87
March 26, 2026
"The updates just weren’t coming in..."
The updates just weren’t coming in on time, and support didn’t really explain much when I asked. I kept waiting and waiting, but there wasn’t much clarity, which made the whole thing frustrating.
Georgia_ruiz97
March 26, 2026
"Checking out was ridiculously quick. I didn’t run..."
Checking out was ridiculously quick. I didn’t run into any issues paying, and the whole thing was smooth from start to finish.
hello_david957
March 25, 2026
"Support took forever, what a joke"
I emailed support and it took them days to get back to me. damn frustrating, like, come on, it shouldn't be that hard to reply to a simple message.
DavidHanna_87
March 25, 2026
"Way easier to follow than I expected"
I expected to be stuck reading a bunch of confusing instructions, but the photos and diagrams made everything much easier. I could actually see how the parts were supposed to fit together instead of trying to guess from a long description. It made planning and ordering for the treehouse a lot less stressful. Overall, really good experience.
martha.Uppencamp
March 18, 2026
"Good parts, but the shipping caught me off guard"
I ordered a few treehouse brackets and bolts from treehousesupplies.com, and the actual items were solid. Everything arrived in good shape, packed well, and looked like what I needed.
The part that bothered me was the shipping cost. I knew heavy metal hardware wouldn’t be cheap to ship, but it still felt higher than I expected, and I felt a little misled once I got to checkout.
I’m happy with the products overall and would probably order again, but I wish the shipping costs were clearer upfront or just a bit more reasonable.
RichardQueen_23
March 16, 2026
"I had to follow up a few..."
I had to follow up a few times to get my refund sorted, and yeah, the replies felt slow. They did get it handled in the end, so it wasn’t a total disaster or anything. Just more back-and-forth than I was expecting, a bit annoying.
Irene_myott79
March 08, 2026
"Product info was "mostly" fine"
The product details on Treehouse Supplies were mostly okay, and a lot of the info matched what I expected. After I ordered though, I noticed a couple of specs felt a little "unclear" when I compared everything. It wasn’t a huge problem, but I did have to double-check a few things myself. The site is easy enough to use, I just think the product info could be a bit more exact.
winfred.Martin
March 08, 2026
"Pretty solid kit if you use a little common sense"
We got this treehouse kit last month, and overall it had just about everything we needed. The hardware was organized well enough, and the instructions made sense once we actually sat down and read through them a couple times. I did end up grabbing a few extra screws from the garage, so it wasn’t 100% perfect, but nothing too surprising. If you’ve built anything before and use a little common sense, it definitely saves a lot of guesswork.
John.nghe
February 27, 2026
"Overall, the stuff seemed decent..."
Overall, the stuff seemed decent and most of the prices felt fair enough. A few things were a bit higher than I expected though, so something about it didn’t really feel like a bargain. Not a bad place at all, just not the cheapest either.
Mildred_syring73
February 26, 2026
"Helpful staff and quick answers"
The staff seemed to really know what they were talking about, which made the experience easy. They answered my questions quickly and were helpful without making it feel rushed. Overall, a solid experience
john-Ruble
February 20, 2026
"Sizes were sorta right on"
They fit pretty much just like the size chart said, so that was sorta a nice surprise.
judygarcia1940
February 18, 2026
"Tough to find the parts I needed"
I was trying to order a few parts, but the site was more frustrating than I expected. It’s hard to describe exactly, but the whole thing just felt a little clunky. A few pages loaded slowly for me, and the menus didn’t really make it easy to compare options.
The search wasn’t much better either. It kept bringing up items that didn’t really match what I was looking for, so I eventually gave up and checked other sites. The products themselves might be totally fine, but the website could definitely use some work